In my last article, I shared anecdotes and attributes of toxic customers and clients. Below, I will share strategies on how to deal with them to protect yourself, your people, and your business.
Handling toxic customers and clients can be challenging, but it's important to address their concerns while also protecting yourself and your team. Here are some tips for handling toxic customers and clients effectively:
Stay calm and composed: It's crucial to maintain your composure and not let the customer's toxicity affect your emotions. Take deep breaths, remain patient, and focus on finding a solution.