How can we stay positive when the "weather" that surrounds us is bleak?

Here are some tips:

Find the positives ➕ - In every situation, there are positives and things to be grateful for. Despite the rain, the weather is quite warm. Actually, the warmest we're had in weeks. A down market offers opportunities to buy on the cheap. Reduced volume gives us time to think and strategize about how to grow when the trends reverse.
It's all pointing up ⬆️ - Starting tomorrow, the day will begin to lengthen. It will be a long climb, but it will happen. The rain will clear out as well. We can't predict when we've hit bottom in our personal lives, but past experiences tell us that better days are ahead.

Loneliness is, in a relative sense, measured in the eyes of the beholder. Some argue that the loneliest professionals in the world are those who toil in isolation, with limited opportunity for interpersonal communication. Yet there are others who weigh loneliness not by the frequency or infrequency of their interactions with others but rather with the quality of such exchanges.

How to Know When to Keep Pushing

Recently, I was out driving on the highway during a rain storm. I signaled right and started to switch lanes. The problem was that, due to low visibility, I failed to see a van that was moving into the same space. It’s tail swiped the front side of my car.

For the next few days, I drove around with increased hesitation. Before turning, I would double and triple check. My driving speeds were down a few miles. In general, I was more cautious. After a while, however, I was back to my New York driver self, navigating the streets with (semi) reckless abandon.

It’s common for people who experience a setback to be more cautious the next time. The problem is, many folks will often view a single failure as an indictment on past efforts and not try again. For example, they make a large number of sales calls that don’t convert. Or they produce a product, service or program that they believe will sell and get almost no response. So, they quickly throw in the towel and give up.

Winter Driving Lessons for Business Leaders

Driving conditions for much of the Northeast this past Thursday afternoon and evening were downright abysmal. Weather forecasts had grossly underestimated the amount of snow and sleet that would blanket the region, often at blinding speeds. Road crews were slow to respond and were understaffed.

Traffic, naturally, moved at a grinding pace. My commute home, for example, was more than doubled.

Despite my less-than-ideal commute, there were some lessons from the experience that can inform decision making in more normative business conditions. (I guess having multiple hours of solitude can produce some useful insights.😀)

Listen carefully to the forecast – While in this case, the forecast was somewhat misleading, in most instances knowing what is being predicted can vastly improve decision making. The same is true for the workplace. Before taking action that involves outside conditions, such as market and industry trends, seek to get as much information as possible. Then, use that information to guide your decisions. Sounds simple, right? Well, it isn’t, in part because business data is not presented as neatly as a weather forecast. Successful leaders know how much information they need (HINT: it’s not 100%) and then what to do with it and which traps to avoid when seeking to move forward.

coaching, leadership, prioritiesNaphtali HoffNovember 19, 2018Impactful Coaching & Consultingwinter, driving, lessons, safety, leadershipComment

Make your feedback personal

It is not a secret that job satisfaction in this country is not where it should be. A 2014 Conference Board report says that the majority of Americans (52.3%) are unhappy at work. What makes our workers happiest? The CB report says that “interest in work” provides satisfaction to 59% of the workplace. Even more fulfilling was “people at work,” which 60.6% said they liked. Similarly, an expansive study by Boston Consulting Group found that the No. 1 factor for employee happiness on the job is getting appreciated for work. The question for me is this: If interpersonal relationships and the expression of appreciation are so important to employees, why aren’t leaders spending more time doing it?

coaching, leadershipNaphtali HoffNovember 12, 2018Impactful Coaching & Consultingleaders, leadership, feedback, communicationComment

What to do When Your Clients Disappear

Recently, I have encountered an unexpected spate of established, solid client relationships that simply vanished in thin air. Retirements, changes in title or budget, or shifting priorities have led to a number of longstanding, strong client relationships to go up in smoke. Rather than basing my work schedule on a predictable stream that I built over time with these clients, I have been forced to act quickly to develop new relationships and rebuild my base.

Unfortunately, no one is immune to sudden, impactful changes to their clients or their clients’ needs. Despite many years of exemplary service, market, company or personal factors can force service providers and sellers to have to start again.

Here are some strategies that can help preempt such change and minimize its impact.

Always be in client creation mode – Regardless of how many clients you have in the bag, it’s imperative to continually create new ones. This is true even if you’re at capacity and can’t seem to find time to make new connections, let alone serve them. Make the time to regularly connect with new people, at conferences, online, or one on one, even if it means hiring someone to do some of your own work. Then, find ways to keep them in the window of engagement, such as adding them to a waiting list and an email list. Regularly check in on them and add value to the relationship.

Confront With Care

Few leaders can avoid confrontation. There are simply too many items and employees that require oversight and guidance. The likelihood is very high that every leader will need to address numerous areas of concern within her organization at various points.

Whether the matter is personal (a coworker's attitude or manners, for example) or performance related, confronting someone about an issue can be one of the hardest things for a leader to do. It is generally unpleasant for someone to have to bring this concern forward and demand change and improvement. In fact, many leaders will go to extreme lengths to avoid it. Some reasons for this include:

Fear of how your relationship will be affected moving forward;
Concern over being seen as overly demanding or callous;
Bad feelings from past confrontations that went awry;
Second-guessing and questioning ourselves regarding our grounds and motives for the confrontation;
Negative memories from times that we were confronted by others.

When NOT to Delegate

As valuable as delegation can be, there are times where it’s simply not advisable. The following list presents when it’s better to not delegate but rather keep the project for yourself:

The task has not been fully thought through – If you aren’t able to explain the task and its goals in concrete terms, then you have more work to do before handing it off to someone else to accomplish.
The project must be done in a specific way – In some situations, such as an intricate project that you developed and possess intimate knowledge of, delegation may create more problems than benefits.
It takes more time for explain what to do than to just do it yourself – This assumes that this is a one-off project that just needs to be done and taken off the list. A recurring project or one that will provide opportunity for meaningful subordinate development should not be included in this list.
When you really enjoy doing it – There’s nothing wrong with doing some things that can be taken over by others but still provide you with a positive burst of motivation or excitement, such as greeting students and parents in carpool. But learn to limit these so that you can ensure that you’re still doing the work that you really need to be doing.

Adding a Sense of Urgency to Your Work

Research is clear that people respond better – both qualitatively and in terms of completion time – when there is a sense of urgency to their work. While it’s important that leaders not overplay the urgency card (that can dull people’s responsiveness and induce unneeded stress) with their teams, there are many benefits to strategically adding an element of healthy pressure to the workplace.

Here are some “E.A.R.N.E.S.T.” ways to increase a sense of urgency at work:

Expectations – The first thing that people need to know is where things stand and what needs to change. Once you get your team clear on where they are and what needs to happen, you can reasonably expect that they will focus their efforts and energy to move things forward.
Awareness – They also should be made aware of why this task is of increased importance, as in what’s going to happen if nothing changes. In my example, it would be that we need to prioritize dismantling the sukkah to ensure that it gets into the shed before the sky opens up and everything gets soaked. Your consequence may relate to losing customers, taking a loss on a faulty product or service, or an opportunity to gain market share.

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