Choose Substance Over Form

When I knew that I would be moving on from my role of school Headmaster five years ago, I considered two primary pathways forward. One was another school leadership position. The other was to become a leadership coach and consultant. A variety of factors would point me in the latter direction, which I have been traveling on for the past five years. But this was only possible due to my willingness to open up to new possibilities and not allow myself to become stuck along the one path that I had come to know so well.

In their timeless presentation on the perils of leadership (Leadership on the Line, HBR Press, 2002, pp. 218ff,) authors Ronald Heifetz and Marty Linsky caution leaders to worry less about the form of their work and focus instead on the substance or essence of their contribution. We tend to come to think of ourselves by the form of what we do (“I am a mayor”, “I am a business executive”, “I am a professional athlete”, etc.) and struggle to make sense of things when our positions and status change, voluntarily or not. Suddenly, the stay-at-home mom with an empty nest, the non-profit leader who had not been renewed, the politician on the wrong side of an election, the retired technician or the laid-off laborer find themselves disoriented, with a reduced sense of purpose and unclear direction.

Without question, such periods can be very difficult and confusing, particularly when they occur suddenly and are imposed from without. But when a person chooses to identify first by who they are as people and what motivates them in the service of others, they can more easily and confidently move forward.

Are you a leader or a manager?

The terms leader and manager are often used interchangeably. Are they the same? Most leadership experts say “no.”

In Leading Change, Harvard professor John P. Kotter explains the difference as follows: “Management is a set of processes that keep an organization functioning… The processes are about planning, budgeting, staffing, clarifying jobs, measuring performance, and problem-solving when results did not go to plan,” writes Kotter. (“Leadership, in contrast,) is about aligning people to the vision…(through) buy-in and communication, motivation and inspiration."

To summarize, management is keeping things functioning in their current state, while leadership is about crafting and implementing a new vision.

business, coaching, leadershipNaphtali HoffJune 4, 2018Impactful Coaching & Consultingleadership, management, vision, actionComment

Communicate Clearly and Openly – Part IV of An E.P.I.C. Solution to Undertstaffing

In my previous post about understaffed leaders, we spoke of the importance of becoming more influential to maximize their impact and get the most from their teams. In this post, we focus on the “C” of “E.P.I.C.”, how to communicate more clearly and openly.

All leaders need to communicate clearly and openly. But strong communication is particularly important for those who lead understaffed teams. And great communication starts with great listening. In your conversations, focus mainly on listening rather than speaking. This will open up the communication lines and deepen trust.

You may think that you are communicating well. I did, too. But the only way to know for sure is to ask.

Start with this simple question: Overall, how would you rate my/our internal communication?

Do You Live to Work or Work to Live?

The upcoming Jewish holiday of Shavuot (the Festival of Weeks, which commences on Saturday evening) commemorates the Hebrews receiving of the Decalogue, or Ten Commandments, at Sinai some 3300 years ago. On that seminal date, a series of commandments were issued that would frame key elements of monotheistic thought, spiritual observance, and social interaction for centuries to come.

The Sinaitic experience was the culmination of a seven-week period that began with the Hebrews’ Exodus from Egypt (commemorated by Passover). That physical birth, so to speak, of the Hebraic nation was followed by its spiritual naissance at the foot of the mountain.

It is noteworthy that the seven-week period that separates Passover from Shavuot is a period of counting, known as Counting of the Omer. During these 49 days, the Torah proscribes a steady, upward count, leading up to Shavuot.

How to Come of Age in Style

This past week, my son Chaim celebrated his 13th Hebrew birthday and became a bar mitzvah. My wife and I reveled in the moment that was shared by family and close friends.

Literally, the term bar mitzvah means “son of a mitzvah (commandment)” and is intended to convey that a young Jewish man who has come of age is now obligated in the fulfillment of divine commandments as an adult male. (The same holds true for young Jewish women when they reach the age of twelve.)

But this milestone is so much more than a simple transition from childhood to adulthood (the Torah offers no such concept as adolescence). In fact, it represents three very important transitions in a young person’s life that can serve as a lesson for us all.

Become a Leader of Influence - Part III of An E.P.I.C. Solution to Undertstaffing

At the heart of great leadership is influence, as in the ability to influence others to do what needs to get done.

In a piece written for Forbes, Kevin Kruse defines leadership as “a process of social influence, which maximizes the efforts of others, towards the achievement of a goal.” I like his approach because it factors in some important primary leadership elements: (social) influence, others, effort optimization and goals.

Leadership is about influencing others, rather than demanding and coercing. It speaks to the ability to win people over to a new way of thinking and practice, though idea sharing, collaboration and role modeling.

While influence is important for every leader, it is especially critical when we’re understaffed and need to maximize every ounce of talent and time at our disposal.

How to Move from Rejection to Redemption

The Jewish holiday of Passover commemorates the redemption of a band of Hebrew slaves from extended, torturous Egyptian bondage. Participants sit around a bedecked table as kings and queens, as they recall their ancestors' transition from servants to freedmen.

The Hebrews at that time experienced a sudden transformation from a state of perceived rejection (Is God ever going to take us out of here? Did He leave us here to rot as slaves forever?) to one of miraculous redemption, complete with supernatural miracles and newfound glory. If we are to take a stab at replicating that ancient experience we may wish to spend some time considering our own transitions from rejection to redemption.

We have all tasted the bitter pill of rejection. There was the time that we were not selected for the school performance or failed to make the basketball team. We know what it's like to be kept out of select social cliques or told "no" by the person with whom we sought a relationship. Not every school that we applied to accepted us; nor did every would-be employer. Perhaps we even had the misfortune of being rejected by an employer, or worse, a spouse or family member.

Pull Your Team Together - Part II of An E.P.I.C. Solution to Undertstaffing

In our first E.P.I.C. post, we spoke of the importance of setting clear expectations (“E”) that empower leaders and their teams to be strategic, take initiative, innovate, and deliver desired results. In this post, we will focus on the second “E.P.I.C.” component, pulling your team together and connect them deeply to the mission (“P”).

You’ve seen it many times. The bickering. The lack of healthy communication. Folks sitting quietly at their desks, hoping to stay under the radar and not be burdened with more work, let alone someone else’s work. Other folks prioritizing their wants and needs over those of the team.

Territorialism. Silos.

Using Clarity to Combat Understaffing - Part I of An E.P.I.C. Solution

When I began in July, 2010, as head of school of a 360-student, independent K-8, my administrative team and I simply did not have the manpower or the competitive advantage that so many other schools in our community enjoyed.

Staffing shortages were everywhere. We had no admissions director or marketing professional. There was no resource room, let alone anyone to staff it. Computers were formally taught only to our youngest grades, and by the librarian. Our athletics coaches were all volunteers. They even drove our kids to the games since we had no budget for bussing.

And then there was our administration. The three of us shouldered a myriad of responsibilities that extended well beyond conventional school leadership. Compounding the problem were the expectations from our board, who expected me to significantly raise the school’s academic standard after years of perceived complacency. Stress levels were high as we all tried to do more with less.

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